Hours of Operation:
- Our website is available 24 hours a day, 7 days a week
- We are based in Tampa, Florida (Eastern Standard Time) and are in the office Monday-Friday 9am-6pm.
- We will do our very best to respond to all inquires via email or phone within 2 hours during open business hours.
- During Weekends we will try to respond within 12 hours.
- We ship our items using USPS & UPS dependent on the weight.
- We offer Free Shipping on all orders over $50
- Flat shipping of $3.95 on all orders under $50
- All in-stock items ship within 24 hours and do our best to ship same day.
Returns & Exchanges:
- We want to make sure you are happy with all of your purchases.
- If an items is damaged, please contact us for a return postage label, and we will also provide a full refund.
- For any other return reasons, please contact us at Returns@LillyPillyBaby.com
- Yes, we offer military discounts and want to thank you for your service.
- Open to all active duty and spouses.
- We would love to offer discounts on all of our products, however some vendors do not allow us to per legal agreements.
- If you chose an item that cannot be discounted, we will take care of you, by sending you a free thank you gift with your purchase.
- To request a military discount code please email Info@LillyPillyBaby from a .mil address.
- We will never share any of your information with anyone!
If you have any other questions we have not answered please feel free to email us directly at: Info@LillyPillyBaby.com