Hours of Operation:

  • Our website is available 24 hours a day, 7 days a week
  • We are based in Tampa, Florida (Eastern Standard Time) and are in the office Monday-Friday 9am-6pm.
  • We will do our very best to respond to all inquires via email or phone within 2 hours during open business hours.
  • During Weekends we will try to respond within 12 hours.

Shipping:

  • We ship our items using USPS & UPS dependent on the weight.
  • We offer Free Shipping on all orders over $50
  • Flat shipping of $3.95 on all orders under $50
  • All in-stock items ship within 24 hours and do our best to ship same day.

Returns & Exchanges:

  • We want to make sure you are happy with all of your purchases.
  • If an items is damaged, please contact us for a return postage label, and we will also provide a full refund.
  • For any other return reasons, please contact us at Returns@LillyPillyBaby.com

Military Discounts:

  • Yes, we offer military discounts and want to thank you for your service.
  • Open to all active duty and spouses.
  • We would love to offer discounts on all of our products, however some vendors do not allow us to per legal agreements.
  • If you chose an item that cannot be discounted, we will take care of you, by sending you a free thank you gift with your purchase.
  • To request a military discount code please email Info@LillyPillyBaby from a .mil address.

Privacy Policy:

  • We will never share any of your information with anyone!

If you have any other questions we have not answered please feel free to email us directly at: Info@LillyPillyBaby.com